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TERMS & CONDITIONS
FOR PATIENT
Thank you for choosing our clinic!
Please read this carefully as by using our services you automatically agree to our terms and conditions.
REFUND POLICY
This Refund Policy forms an integral part of the Terms and Conditions of the Clinic and applies to all services, aesthetic and cosmetic procedures, consultations, treatment packages, training courses, deposits, and any other payments made to the Clinic.
By making a booking, paying a deposit, or making any payment for a service, the Client confirms that they have read, understood, and fully agreed to this Refund Policy and the Clinic’s Terms and Conditions published on the official website.
1. General No-Refund Policy
All payments made by the Client to the Clinic, including but not limited to deposits, bookings, procedures, consultations, treatment packages, training courses, and educational packages, are strictly non-refundable under any circumstances.
The Clinic operates a strict no-refund policy. No refunds will be provided for any reason, including cancellation, change of mind, failure to attend, medical circumstances, personal circumstances, travel issues, or any other reason.
2. Deposit Policy
A deposit is required to secure any appointment. The deposit is an administrative and booking fee and covers:
* reserving the specialist’s time;
* planning and preparation for the procedure;
* allocation of Clinic resources;
* administrative and organisational costs.
Deposit amounts:
* for procedures costing up to £300 — £50 deposit;
* for procedures costing more than £300 — £100 deposit.
In some cases, the deposit amount may differ depending on the procedure or circumstances and will be agreed in advance.
All deposits are strictly non-refundable from the moment the booking is made, under any circumstances.
When you book a procedure with us, we reserve the specialist’s time specifically for you, prepare the necessary products and materials, allocate a treatment room, and reserve an individual appointment time for your visit.
If you attend your scheduled appointment but, following the consultation, decide not to proceed with the planned procedure, your deposit will not be refunded. The deposit is considered to cover the consultation, as the specialist’s time and Clinic resources have already been reserved and allocated for your visit.
2.1 Walk-in Clients
In some cases, a Client may attend the Clinic without a prior appointment and make a partial or full payment on the day of the visit.
The absence of a previously paid deposit does not change or limit the Clinic’s no-refund policy.
Any payment made by such Clients on the day of the visit is considered a full confirmation of the Client’s intention to receive the service and constitutes unconditional acceptance of this Refund Policy.
Payments made by such Clients are strictly non-refundable under any circumstances, including where the Client changes their mind, decides not to proceed with the procedure, or subsequently requests a refund.
3. Rescheduling and Cancellation
If the Client requests to cancel or reschedule an appointment less than one month before the scheduled appointment date, the deposit will be forfeited in full and will not be refunded.
If the Client has made a booking more than one month before the scheduled appointment date, the appointment may be rescheduled once, provided that the Client gives at least one month’s notice before the original scheduled appointment date. In this case, the deposit may be transferred to the new appointment.
If the Client makes a booking less than one month before the scheduled appointment date, the appointment cannot be cancelled or rescheduled, and the deposit will be forfeited in full.
Any subsequent rescheduling, regardless of the notice period, requires payment of a new deposit.
All deposits remain strictly non-refundable and may only be transferred to a new appointment where the rescheduling conditions above are met.
4. Late Arrival (Additional Charges)
A 20-minute grace period is provided.
If the Client is more than 20 minutes late, an additional fee of £15 for each subsequent 20-minute interval of lateness will apply.
The Clinic reserves the right to refuse to carry out or cancel an appointment if the Client’s lateness disrupts the Clinic’s schedule.
In such circumstances, deposits and any payments made are strictly non-refundable.
5. Prepared Products and Materials
If the Client cancels or refuses the procedure during the visit after products, materials, or medications have been opened, prepared, ordered, or allocated specifically for the Client, the Client is fully responsible for reimbursing the cost of such products.
This includes, but is not limited to:
* Specially ordered medications;
* Opened sterile products;
* Pre-prepared or allocated materials;
* Products that cannot be reused.
All payments remain strictly non-refundable, regardless of whether products or materials have been prepared, opened, ordered, or allocated for the Client.
6. Client Medical Disclosure
The Client is fully responsible for informing the Clinic in advance of any medical conditions, including but not limited to:
* High blood pressure;
* Diabetes;
* Pregnancy or breastfeeding;
* Skin conditions or pigmentation disorders;
* Allergies, including lidocaine or other medications;
* Any chronic or serious medical condition.
Failure to disclose relevant medical information prior to booking or before the procedure does not constitute grounds for a refund.
7. Children and Unauthorized Persons
Children and unauthorized persons are strictly not permitted inside the Clinic under any circumstances.
The Clinic reserves the right to refuse entry or cancel the appointment if the Client arrives with a child or unauthorized companion.
In such cases, deposits and payments remain strictly non-refundable.
8. Consultations
* In-person follow-up consultation — £50
* Online consultation — £20
All consultations require prepayment and are strictly non-refundable, including cancellations, rescheduling, no-shows, or any other circumstances.
10. Training Courses
All training programs, courses, educational packages, and related payments are strictly non-refundable under any circumstances.
Deposits for training courses are non-refundable under any circumstances.
Cancellation, rescheduling, non-attendance, withdrawal from the course, or failure to complete the course does not entitle the Client to a refund.
Violation of course rules may result in termination of the Client’s participation without refund.
Certificates are issued only after successful completion of the final assessment.
11. Clinic Rights
The Clinic reserves the right to:
* Refuse a procedure for medical, ethical, or safety reasons;
* Reschedule or cancel appointments due to practitioner illness or technical issues;
* Update this Refund Policy at any time, with publication on the official website.
Any cancellation or refusal of a procedure by the Clinic does not automatically create a right to a refund. Any alternative arrangement, where applicable, will be determined by the Clinic.
14. Final Provisions
Payment of a deposit or any service constitutes the Client’s full and unconditional acceptance of this Refund Policy.
By making any payment, the Client acknowledges and agrees that all payments are strictly non-refundable under any circumstances, subject only to any rights that cannot lawfully be excluded or restricted under applicable law.
15. Confidentiality of Communication
Clients must respect the confidentiality and privacy of all communications with the Clinic.
Any messages, consultations, photographs, medical information, or other correspondence exchanged between the Client and the Clinic, including via email, WhatsApp, social media, or other messaging platforms, are considered private and confidential.
Such information must not be shared, published, forwarded, recorded, or distributed to third parties without the prior written consent of the Clinic.
The Clinic reserves the right to refuse further services to any Client who breaches this confidentiality agreement.
16. Attendance Policy
Clients are required to attend their appointments alone unless prior approval has been given by the Clinic.
This policy is in place to ensure patient privacy, maintain a professional clinical environment, and allow the practitioner to provide the highest level of care and concentration during the procedure.
17.Choice of Practitioner
Prior to booking, clients may request and select a specific practitioner they wish to receive their treatment from.
If the client has not selected or agreed upon a specific practitioner with the clinic before making the payment, the clinic reserves the right to assign a suitable practitioner based on their qualifications, area of expertise, availability, and the nature of the treatment.
Once the booking has been confirmed and payment has been made, any request to change the assigned practitioner will be subject to prior approval by the clinic.
Please read this carefully as by using our services you automatically agree to our terms and conditions.
REFUND POLICY
This Refund Policy forms an integral part of the Terms and Conditions of the Clinic and applies to all services, aesthetic and cosmetic procedures, consultations, treatment packages, training courses, deposits, and any other payments made to the Clinic.
By making a booking, paying a deposit, or making any payment for a service, the Client confirms that they have read, understood, and fully agreed to this Refund Policy and the Clinic’s Terms and Conditions published on the official website.
1. General No-Refund Policy
All payments made by the Client to the Clinic, including but not limited to deposits, bookings, procedures, consultations, treatment packages, training courses, and educational packages, are strictly non-refundable under any circumstances.
The Clinic operates a strict no-refund policy. No refunds will be provided for any reason, including cancellation, change of mind, failure to attend, medical circumstances, personal circumstances, travel issues, or any other reason.
2. Deposit Policy
A deposit is required to secure any appointment. The deposit is an administrative and booking fee and covers:
* reserving the specialist’s time;
* planning and preparation for the procedure;
* allocation of Clinic resources;
* administrative and organisational costs.
Deposit amounts:
* for procedures costing up to £300 — £50 deposit;
* for procedures costing more than £300 — £100 deposit.
In some cases, the deposit amount may differ depending on the procedure or circumstances and will be agreed in advance.
All deposits are strictly non-refundable from the moment the booking is made, under any circumstances.
When you book a procedure with us, we reserve the specialist’s time specifically for you, prepare the necessary products and materials, allocate a treatment room, and reserve an individual appointment time for your visit.
If you attend your scheduled appointment but, following the consultation, decide not to proceed with the planned procedure, your deposit will not be refunded. The deposit is considered to cover the consultation, as the specialist’s time and Clinic resources have already been reserved and allocated for your visit.
2.1 Walk-in Clients
In some cases, a Client may attend the Clinic without a prior appointment and make a partial or full payment on the day of the visit.
The absence of a previously paid deposit does not change or limit the Clinic’s no-refund policy.
Any payment made by such Clients on the day of the visit is considered a full confirmation of the Client’s intention to receive the service and constitutes unconditional acceptance of this Refund Policy.
Payments made by such Clients are strictly non-refundable under any circumstances, including where the Client changes their mind, decides not to proceed with the procedure, or subsequently requests a refund.
3. Rescheduling and Cancellation
If the Client requests to cancel or reschedule an appointment less than one month before the scheduled appointment date, the deposit will be forfeited in full and will not be refunded.
If the Client has made a booking more than one month before the scheduled appointment date, the appointment may be rescheduled once, provided that the Client gives at least one month’s notice before the original scheduled appointment date. In this case, the deposit may be transferred to the new appointment.
If the Client makes a booking less than one month before the scheduled appointment date, the appointment cannot be cancelled or rescheduled, and the deposit will be forfeited in full.
Any subsequent rescheduling, regardless of the notice period, requires payment of a new deposit.
All deposits remain strictly non-refundable and may only be transferred to a new appointment where the rescheduling conditions above are met.
4. Late Arrival (Additional Charges)
A 20-minute grace period is provided.
If the Client is more than 20 minutes late, an additional fee of £15 for each subsequent 20-minute interval of lateness will apply.
The Clinic reserves the right to refuse to carry out or cancel an appointment if the Client’s lateness disrupts the Clinic’s schedule.
In such circumstances, deposits and any payments made are strictly non-refundable.
5. Prepared Products and Materials
If the Client cancels or refuses the procedure during the visit after products, materials, or medications have been opened, prepared, ordered, or allocated specifically for the Client, the Client is fully responsible for reimbursing the cost of such products.
This includes, but is not limited to:
* Specially ordered medications;
* Opened sterile products;
* Pre-prepared or allocated materials;
* Products that cannot be reused.
All payments remain strictly non-refundable, regardless of whether products or materials have been prepared, opened, ordered, or allocated for the Client.
6. Client Medical Disclosure
The Client is fully responsible for informing the Clinic in advance of any medical conditions, including but not limited to:
* High blood pressure;
* Diabetes;
* Pregnancy or breastfeeding;
* Skin conditions or pigmentation disorders;
* Allergies, including lidocaine or other medications;
* Any chronic or serious medical condition.
Failure to disclose relevant medical information prior to booking or before the procedure does not constitute grounds for a refund.
7. Children and Unauthorized Persons
Children and unauthorized persons are strictly not permitted inside the Clinic under any circumstances.
The Clinic reserves the right to refuse entry or cancel the appointment if the Client arrives with a child or unauthorized companion.
In such cases, deposits and payments remain strictly non-refundable.
8. Consultations
* In-person follow-up consultation — £50
* Online consultation — £20
All consultations require prepayment and are strictly non-refundable, including cancellations, rescheduling, no-shows, or any other circumstances.
10. Training Courses
All training programs, courses, educational packages, and related payments are strictly non-refundable under any circumstances.
Deposits for training courses are non-refundable under any circumstances.
Cancellation, rescheduling, non-attendance, withdrawal from the course, or failure to complete the course does not entitle the Client to a refund.
Violation of course rules may result in termination of the Client’s participation without refund.
Certificates are issued only after successful completion of the final assessment.
11. Clinic Rights
The Clinic reserves the right to:
* Refuse a procedure for medical, ethical, or safety reasons;
* Reschedule or cancel appointments due to practitioner illness or technical issues;
* Update this Refund Policy at any time, with publication on the official website.
Any cancellation or refusal of a procedure by the Clinic does not automatically create a right to a refund. Any alternative arrangement, where applicable, will be determined by the Clinic.
14. Final Provisions
Payment of a deposit or any service constitutes the Client’s full and unconditional acceptance of this Refund Policy.
By making any payment, the Client acknowledges and agrees that all payments are strictly non-refundable under any circumstances, subject only to any rights that cannot lawfully be excluded or restricted under applicable law.
15. Confidentiality of Communication
Clients must respect the confidentiality and privacy of all communications with the Clinic.
Any messages, consultations, photographs, medical information, or other correspondence exchanged between the Client and the Clinic, including via email, WhatsApp, social media, or other messaging platforms, are considered private and confidential.
Such information must not be shared, published, forwarded, recorded, or distributed to third parties without the prior written consent of the Clinic.
The Clinic reserves the right to refuse further services to any Client who breaches this confidentiality agreement.
16. Attendance Policy
Clients are required to attend their appointments alone unless prior approval has been given by the Clinic.
This policy is in place to ensure patient privacy, maintain a professional clinical environment, and allow the practitioner to provide the highest level of care and concentration during the procedure.
17.Choice of Practitioner
Prior to booking, clients may request and select a specific practitioner they wish to receive their treatment from.
If the client has not selected or agreed upon a specific practitioner with the clinic before making the payment, the clinic reserves the right to assign a suitable practitioner based on their qualifications, area of expertise, availability, and the nature of the treatment.
Once the booking has been confirmed and payment has been made, any request to change the assigned practitioner will be subject to prior approval by the clinic.
