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TERMS & CONDITIONS
FOR PATIENT
Thank you for choosing our clinic!
Please read this carefully as by using our services you automatically agree to our terms and conditions.
REFUND POLICY
This Refund Policy forms an integral part of the Clinic’s Terms and Conditions and applies to all services, aesthetic and cosmetic procedures, consultations, packages, training courses, deposits, and any other payments made to the Clinic.
By making a booking, paying a deposit, or paying for any service, the Client confirms that they have read, understood, and fully agreed to this Refund Policy and the Clinic’s Terms and Conditions published on the official website.
1. General No-Refund Policy
All payments made to the Clinic, including but not limited to deposits, bookings, procedures, consultations, packages, and training courses, are strictly non-refundable.
The Clinic operates a strict no-refund policy. Refunds are considered only in limited medical cases expressly set out in Section 10 of this Policy.
2. Deposit Policy
A deposit is required to secure any appointment. The deposit is an administrative and booking fee and covers:
● Reservation of the practitioner’s time
● Procedure planning and preparation
● Allocation of Clinic resources
● Administrative and organisational costs
The deposit amount is as follows:
• For procedures priced up to £500 — £50
• For procedures priced above £500 — £100
In certain cases, the deposit amount may vary depending on the procedure or circumstances and will be agreed in advance.
Deposits are strictly non-refundable.
2.1 Walk-in Clients
In certain cases, a Walk-in Client may attend the Clinic and make partial or full payment on the day of the appointment.
The absence of a deposit does not modify or limit the Clinic’s no-refund policy.
Any payment made on the day of the appointment constitutes full confirmation of the Client’s intention to proceed and represents unconditional acceptance of this Refund Policy.
Payments made by Walk-in Clients are non-refundable, including cases where the Client changes their mind, refuses the procedure, or subsequently requests a refund.
3. Appointment Rescheduling and Cancellation
Appointments may be rescheduled once with at least 48 hours’ notice.
Any further rescheduling requires a new deposit.
Cancellations or rescheduling less than 48 hours before the appointment result in full forfeiture of the deposit.
4. Late Arrival (Additional Charges)
A grace period of 20 minutes is provided.
If the Client arrives more than 20 minutes late, an additional fee of £15 will be charged for every further 20-minute interval of delay.
The Clinic reserves the right to refuse or cancel the appointment if lateness disrupts the schedule.
In such cases, deposits and payments remain non-refundable.
5. Prepared Products and Materials I
f the Client cancels or refuses the procedure during the visit after products, materials, or medications have been opened, prepared, ordered, or allocated specifically for the Client, the Client is fully responsible for reimbursing the cost of such products.
This includes, but is not limited to:
● Specially ordered medications
● Opened sterile products
● Pre-prepared or allocated materials
● Products that cannot be reused
Any refund, if exceptionally approved, will exclude the cost of prepared or purchased products.
6. Client Medical Disclosure
The Client is fully responsible for informing the Clinic in advance of any medical conditions, including but not limited to:
• High blood pressure
• Diabetes
• Pregnancy or breastfeeding
• Skin conditions or pigmentation disorders
• Allergies (including lidocaine or other medications)
• Any chronic or serious medical condition
Failure to disclose relevant medical information prior to booking or before the procedure does not constitute grounds for a refund.
7. Children and Unauthorized Persons
Children and unauthorized persons are strictly not permitted inside the Clinic under any circumstances.
The Clinic reserves the right to refuse entry or cancel the appointment if the Client arrives with a child or unauthorized companion.
In such cases, deposits and payments remain non-refundable.
8. Consultations
• In-person follow-up consultation — £50
• Online consultation — £20
All consultations require prepayment and are strictly non-refundable, including cancellations, rescheduling, or no-shows.
9. Cases Where Refunds Are Not Issued
Refunds are not provided in the following cases, including but not limited to:
● Change of mind
● Personal circumstances
● Late arrival or no-show
● Cancellation or rescheduling with insufficient notice
● Refusal of the procedure during the appointment
● Subjective dissatisfaction with results
● Failure to follow practitioner recommendations
● Violation of Clinic rules
● Presence of children or unauthorized persons
● References to verbal agreements or alleged promises
Only written policies officially published by the Clinic have legal force.
10. Medical Contraindications — The Only Exception
Refunds may be considered only if, during an in-person consultation, the Clinic’s practitioner identifies medical contraindications that make the procedure unsafe or impossible.
Refund decisions are made solely by the Clinic.
Deposits remain non-refundable.
If approved, refunds cover only the cost of the procedure (excluding prepared products) and require full prior payment.
Third-party medical opinions are not binding on the Clinic.
11. Training Courses
All training programs, courses, and educational packages are strictly non-refundable.
Deposits for training are non-refundable under any circumstances.
Violation of course rules may result in termination without refund.
Certificates are issued only after successful completion of final assessment.
12. Refund Procedure and Processing Time
Refunds are never provided in cash.
If a refund is exceptionally approved, it will be processed within 30 business days and returned only to the original method of payment.
Processing times of banks or payment providers are outside the Clinic’s control.
All refund requests must be submitted in writing via email to: vvvaesthetics@gmail.com
Submission of a request does not guarantee approval.
13. Clinic Rights
The Clinic reserves the right to:
● Refuse a procedure for medical, ethical, or safety reasons
● Reschedule or cancel appointments due to practitioner illness or technical issues
● Update this Refund Policy at any time, with publication on the official website
14. Final Provisions
Payment of a deposit or any service constitutes the Client’s full and unconditional acceptance of this Refund Policy.
Please read this carefully as by using our services you automatically agree to our terms and conditions.
REFUND POLICY
This Refund Policy forms an integral part of the Clinic’s Terms and Conditions and applies to all services, aesthetic and cosmetic procedures, consultations, packages, training courses, deposits, and any other payments made to the Clinic.
By making a booking, paying a deposit, or paying for any service, the Client confirms that they have read, understood, and fully agreed to this Refund Policy and the Clinic’s Terms and Conditions published on the official website.
1. General No-Refund Policy
All payments made to the Clinic, including but not limited to deposits, bookings, procedures, consultations, packages, and training courses, are strictly non-refundable.
The Clinic operates a strict no-refund policy. Refunds are considered only in limited medical cases expressly set out in Section 10 of this Policy.
2. Deposit Policy
A deposit is required to secure any appointment. The deposit is an administrative and booking fee and covers:
● Reservation of the practitioner’s time
● Procedure planning and preparation
● Allocation of Clinic resources
● Administrative and organisational costs
The deposit amount is as follows:
• For procedures priced up to £500 — £50
• For procedures priced above £500 — £100
In certain cases, the deposit amount may vary depending on the procedure or circumstances and will be agreed in advance.
Deposits are strictly non-refundable.
2.1 Walk-in Clients
In certain cases, a Walk-in Client may attend the Clinic and make partial or full payment on the day of the appointment.
The absence of a deposit does not modify or limit the Clinic’s no-refund policy.
Any payment made on the day of the appointment constitutes full confirmation of the Client’s intention to proceed and represents unconditional acceptance of this Refund Policy.
Payments made by Walk-in Clients are non-refundable, including cases where the Client changes their mind, refuses the procedure, or subsequently requests a refund.
3. Appointment Rescheduling and Cancellation
Appointments may be rescheduled once with at least 48 hours’ notice.
Any further rescheduling requires a new deposit.
Cancellations or rescheduling less than 48 hours before the appointment result in full forfeiture of the deposit.
4. Late Arrival (Additional Charges)
A grace period of 20 minutes is provided.
If the Client arrives more than 20 minutes late, an additional fee of £15 will be charged for every further 20-minute interval of delay.
The Clinic reserves the right to refuse or cancel the appointment if lateness disrupts the schedule.
In such cases, deposits and payments remain non-refundable.
5. Prepared Products and Materials I
f the Client cancels or refuses the procedure during the visit after products, materials, or medications have been opened, prepared, ordered, or allocated specifically for the Client, the Client is fully responsible for reimbursing the cost of such products.
This includes, but is not limited to:
● Specially ordered medications
● Opened sterile products
● Pre-prepared or allocated materials
● Products that cannot be reused
Any refund, if exceptionally approved, will exclude the cost of prepared or purchased products.
6. Client Medical Disclosure
The Client is fully responsible for informing the Clinic in advance of any medical conditions, including but not limited to:
• High blood pressure
• Diabetes
• Pregnancy or breastfeeding
• Skin conditions or pigmentation disorders
• Allergies (including lidocaine or other medications)
• Any chronic or serious medical condition
Failure to disclose relevant medical information prior to booking or before the procedure does not constitute grounds for a refund.
7. Children and Unauthorized Persons
Children and unauthorized persons are strictly not permitted inside the Clinic under any circumstances.
The Clinic reserves the right to refuse entry or cancel the appointment if the Client arrives with a child or unauthorized companion.
In such cases, deposits and payments remain non-refundable.
8. Consultations
• In-person follow-up consultation — £50
• Online consultation — £20
All consultations require prepayment and are strictly non-refundable, including cancellations, rescheduling, or no-shows.
9. Cases Where Refunds Are Not Issued
Refunds are not provided in the following cases, including but not limited to:
● Change of mind
● Personal circumstances
● Late arrival or no-show
● Cancellation or rescheduling with insufficient notice
● Refusal of the procedure during the appointment
● Subjective dissatisfaction with results
● Failure to follow practitioner recommendations
● Violation of Clinic rules
● Presence of children or unauthorized persons
● References to verbal agreements or alleged promises
Only written policies officially published by the Clinic have legal force.
10. Medical Contraindications — The Only Exception
Refunds may be considered only if, during an in-person consultation, the Clinic’s practitioner identifies medical contraindications that make the procedure unsafe or impossible.
Refund decisions are made solely by the Clinic.
Deposits remain non-refundable.
If approved, refunds cover only the cost of the procedure (excluding prepared products) and require full prior payment.
Third-party medical opinions are not binding on the Clinic.
11. Training Courses
All training programs, courses, and educational packages are strictly non-refundable.
Deposits for training are non-refundable under any circumstances.
Violation of course rules may result in termination without refund.
Certificates are issued only after successful completion of final assessment.
12. Refund Procedure and Processing Time
Refunds are never provided in cash.
If a refund is exceptionally approved, it will be processed within 30 business days and returned only to the original method of payment.
Processing times of banks or payment providers are outside the Clinic’s control.
All refund requests must be submitted in writing via email to: vvvaesthetics@gmail.com
Submission of a request does not guarantee approval.
13. Clinic Rights
The Clinic reserves the right to:
● Refuse a procedure for medical, ethical, or safety reasons
● Reschedule or cancel appointments due to practitioner illness or technical issues
● Update this Refund Policy at any time, with publication on the official website
14. Final Provisions
Payment of a deposit or any service constitutes the Client’s full and unconditional acceptance of this Refund Policy.